Shipping policy

At NooR International, we are committed to delivering your orders safely, quickly, and conveniently across the United Arab Emirates.

Delivery Areas

We currently deliver to customers throughout the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

Delivery Time

  • Standard UAE delivery usually takes 2–5 business days after your order has been processed.
  • Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
  • Remote or difficult-to-reach areas may require additional delivery time.

Shipping Charges

Shipping fees will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly shown on our website or at checkout.

Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable COD or delivery fee will be displayed during checkout.

Please ensure that your delivery address and phone number are correct so our delivery partner can contact you.

Order Delays

While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Courier delays
  • Incorrect or incomplete address information
  • High order volumes
  • Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team and we will do our best to assist you.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout. If an order cannot be delivered because of an incorrect or incomplete address or contact information, additional delivery charges may apply.

Damaged or Missing Items

Please inspect your order when it arrives. If your package arrives damaged, contains the wrong item, or an item is missing, contact us as soon as possible with your order number and photos of the package/product so we can investigate and assist you.

Contact Us

If you have any questions about your order or delivery, please contact NooR International Customer Support through noorint75@gmail.com.

NooR International
Your Everyday Needs, All in One Place.